All Systems Operational

Network Mgmt Operational
90 days ago
99.82 % uptime
Today
my.auvik.com Operational
90 days ago
99.96 % uptime
Today
us1.my.auvik.com Operational
90 days ago
99.9 % uptime
Today
us2.my.auvik.com Operational
90 days ago
99.92 % uptime
Today
us3.my.auvik.com Operational
90 days ago
99.92 % uptime
Today
us4.my.auvik.com Operational
90 days ago
99.02 % uptime
Today
us5.my.auvik.com Operational
90 days ago
99.92 % uptime
Today
us6.my.auvik.com Operational
90 days ago
99.95 % uptime
Today
eu1.my.auvik.com Operational
90 days ago
99.85 % uptime
Today
eu2.my.auvik.com Operational
90 days ago
99.95 % uptime
Today
au1.my.auvik.com Operational
90 days ago
99.88 % uptime
Today
ca1.my.auvik.com Operational
90 days ago
99.75 % uptime
Today
Auvik TrafficInsights Operational
90 days ago
100.0 % uptime
Today
SaaS Management Operational
90 days ago
100.0 % uptime
Today
Auvik Website (www.auvik.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 2, 2025

No incidents reported today.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Resolved - The incident has been fully resolved, and all services are operating normally.

Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.

We will provide a Root Cause Analysis (RCA) once it is available.

Sep 26, 09:58 EDT
Update - We’ve resolved the issues that caused errors, map loading problems for new tenants, and access interruptions in EU1. Services are recovering and performing as usual.

We will be monitoring the platform closely throughout the evening, focusing on overall stability and conducting a comprehensive sweep of collectors across clusters to confirm their health. No further customer impact is expected at this time.

If you continue to encounter problems, please don't hesitate to contact Auvik Support.

Next Steps: A final update will be posted once the resolution is confirmed.

Sep 25, 19:46 EDT
Monitoring - We identified and addressed the root causes behind intermittent 500 errors, map loading issues for new tenants, and isolated EU1 access failures. Fixes have been implemented, including updates to API rate-limit handling, permissions validation, and service restarts. Impacted services are recovering as expected.

We are closely monitoring system stability and completing a sweep of collectors across clusters to confirm full health. No further impact is expected at this time.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 25, 12:57 EDT
Update - We are continuing to investigate this issue.
Sep 25, 12:05 EDT
Investigating - We are currently investigating reports of 500 errors that occur periodically when accessing pages on sites.

We are still receiving periodic reports of site slowness. This seems especially pertinent with the new discovery scans. We are currently investigating.

A small percentage of clients using Okta authentication were impacted. If you encounter a denied login message, you may need to reset your password by following the vendor's instructions. You will also need to re-enable your MFA.

Impact:
Customers may experience intermittent issues with their sites

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Sep 25, 09:42 EDT
Update - Services appear to be operating normally, and we are continuing to monitor closely for stability.

We are still receiving periodic reports of site slowness. This seems especially pertinent with the new discovery scans. We are currently investigating.

A small percentage of clients using Okta authentication were impacted. If you encounter a denied login message, you may need to reset your password by following the vendor's instructions. You will also need to re-enable your MFA.

Impact:
Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 25, 09:18 EDT
Monitoring - Our team has successfully completed the out-of-band maintenance on the EU1 cluster. We will continue to monitor EU1 closely throughout the evening to ensure stability.

The earlier slowness affecting clusters outside of CA1 now appears to be resolved. We will continue to validate system performance and client connections across all clusters.

Impact:
EU1: Sites remain stable following maintenance; we are monitoring for any recurrence.
Other Clusters: No ongoing slowness observed.
Login / Okta: A small subset of clients using Okta may still experience denied login attempts; a password reset may be required.

Next Steps:
Continue overnight monitoring of EU1 and client connection stability.
Perform additional validation tomorrow on site performance and login flows.

If you encounter related issues, please contact Auvik Support so we can track and assist further.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 25, 01:25 EDT
Identified - Our team has identified a suspected cause of the slowness on the EU1 cluster and is taking steps to remediate the issue by performing an out-of-band maintenance on the EU1 cluster.

Impact:
Customers may experience issues accessing their sites on the EU1 cluster over the next two hours while this maintenance is in progress.

Sites on the other clusters are not affected by the action.

Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

Sep 24, 23:13 EDT
Update - We are continuing to monitor for any further issues.
Sep 24, 22:45 EDT
Update - We continue to experience system slowness on clusters outside of CA1, which is attributed to residual cleanup efforts related to earlier issues in the CA1 cluster. Although our team has made progress, some symptoms persist, and we continue to work on resolving them.

Impact:
Performance: Some clients may still see slower performance.
Site Access: Accessing sites via xxx.my.auvik.com may fail. Sites remain accessible using the fully qualified URL format (xxx.[cluster].my.auvik.com).
Login Issues: Some sites are still experiencing login issues.
Okta Authentication: A small subset of clients using Okta may continue to see denied login attempts. A password reset may be required.

Next Steps
We are focused on restoring full login functionality and addressing the residual impacts of the cleanup. A final update will be provided once all issues are fully resolved.

If you continue to experience problems, please contact Auvik Support.

Sep 24, 19:41 EDT
Update - We are currently experiencing some system slowness on clusters outside of CA1. This is related to residual cleanup from earlier issues on the CA1 cluster. Our team is actively addressing this to ensure ongoing platform stability.

Additionally, the cleanup contributed to a site redirection issue, where sites may not be accessible via xxx.my.auvik.com. These sites are accessible when using the fully qualified URL (e.g., xxx.us1.my.auvik.com), where us1 reflects the cluster hosting the site. In some cases, newly created sites may not display correctly.

A small percentage of clients using Okta authentication were also impacted. If you encounter a denied login message, you may need to reset your password by following the provided instructions.

Impact
Some clients may see slower performance.
Site access via xxx.my.auvik.com may fail; use the direct cluster URL (xxx.[cluster].my.auvik.com) as a workaround.
Limited Okta users may experience authentication issues requiring a password reset.

Next Steps
Our engineering team is continuing remediation efforts. A final update will be provided once the issues are fully resolved.

If you continue to encounter problems, don't hesitate to get in touch with Auvik Support
.

Sep 24, 15:48 EDT
Update - We have applied changes to address the issue with new site creation. We continue to experience issues with sites not being visible promptly. We are continuing to work on this issue.

This is also contributing to a site redirection issue where sites are not accessible via xxx.my.auvik.com, but are accessible via xxx.us1.my.auvik.com, where us1 is the cluster on which the site is located.

Other services appear to be operating normally, and sites are becoming visible in the UI. We are monitoring closely for stability.

Impact:
We are continuing to experience issues with a small percentage of Okta-enabled accounts that lack access. We are remediating these accounts.
If you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 24, 12:27 EDT
Monitoring - We have applied changes to address the issue with new site creation. We continue to experience issues with some cases of child site creations and are working to rectify them.

Other services appear to be operating normally, and sites are becoming visible in the UI. We are monitoring closely for stability.

Impact:
All other services should be operating normally for the tenants in the CA1 cluster.
We are continuing to experience issues with a small percentage of Okta-enabled accounts that lack access. We are remediating these.
If you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 24, 10:11 EDT
Investigating - We are currently investigating reports of not being able to access new sites after they are created. This is under all clusters.

Impact:
All other services should be operating normally for the tenants in the CA1 cluster.
We are continuing to experience issues with a small percentage of Okta-enabled accounts that lack access. We are looking to remediate these.
If you continue to encounter problems, please report them to Auvik Support.

Next Steps:
We will be monitoring the situation during the evening and will report updates in the morning.
A final update will be posted once we confirm the resolution.

Sep 24, 08:58 EDT
Monitoring - We have implemented changes to address the issue with services for clients on the CA1 clusters, and these clusters are now operating normally. We are monitoring closely for stability.

Impact:
Services should be operating normally for the tenants in the CA1 cluster.
Tenants created have also been restored.
There are still issues with some clients who use Okta to access Auvik. We are looking to remediate these.
If you continue to encounter problems, please report them to Auvik Support.

Next Steps:
We will be monitoring the situation during the evening and will report updates in the morning.
A final update will be posted once we confirm the resolution.

Sep 23, 20:06 EDT
Update - Our team has identified a suspected cause of the sites on the CA1 cluster being inaccessible and is taking steps to remediate the issue.
Sites have been restored to yesterday. We are working to restore data that was present at the time of this incident.

There have also been reports of some users experiencing issues accessing Auvik using their Okta setup. We are working to restore access.

Additionally, any new tenants or users created since 17:15 UTC (1:15 PM ET) are currently not functioning or accessible. Tenant restoration is occurring.

Impact:
Customers should now be able to access their sites on the CA1 cluster, with the exceptions noted above. Data restoration is being worked on.
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

Sep 23, 18:16 EDT
Update - Our team has identified a suspected cause of the sites on the CA1 cluster being inaccessible and is taking steps to remediate the issue.
There have also been reports of some users experiencing issues accessing Auvik using their Okta setup. This is also being investigated.
Additionally, any new tenants or users created since 17:15 UTC (1:15 PM ET) are currently not functioning or accessible.

Impact:
Customers may continue to experience inaccessibility to their site on the CA1 cluster as the cluster comes back up.
Clients or clusters created since the incident began are not accessible.
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

Sep 23, 16:58 EDT
Identified - Our team has identified a suspected cause of the sites on the CA1 cluster being inaccessible and is taking steps to remediate the issue.
There have also been reports of some users experiencing issues accessing Auvik using their Okta setup. This is also being investigated.

Impact:
Customers may continue to experience their site being inaccessible on the CA1 cluster.
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

Sep 23, 16:30 EDT
Update - We are continuing to investigate tenants on the CA1 cluster that are not accessible.

Impact:
Customers are experiencing an interruption of access to their sites.
The following services are not affected: Other clusters are not affected by this outage.

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Sep 23, 15:16 EDT
Update - We are continuing to investigate this issue.
Sep 23, 14:24 EDT
Investigating - We are currently investigating reports of a clients not being able to access their tenants on the CA1 cluster.

Impact:
Customers may experience an interruption of access to their sites.
The following services are not affected: Other clusters are not affected by this

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Sep 23, 13:45 EDT
Sep 25, 2025
Sep 24, 2025
Sep 23, 2025
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025
Postmortem - Read details
Sep 29, 09:54 EDT
Resolved - The incident has been fully resolved. Regular service has been restored, and all systems operate as expected.

Impact:
Users should no longer experience any issues related to this service disruption.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.

Service has been fully restored. We apologize for any disruption to our services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team.
We will post an RCA after an internal investigation.

Sep 18, 17:00 EDT
Update - Monitoring
The changes were applied to address the issue.. Services appear to be operating normally, and we are continuing to monitor closely for stability.

Impact:
We recently experienced a short disruption with URL redirects. This has been resolved, and services are working as expected.
Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 18, 15:02 EDT
Update - The changes were applied to address the issue.. Services appear to be operating normally, and we are continuing to monitor closely for stability.

Impact:
Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 18, 09:55 EDT
Monitoring - We have applied changes to address the issue. Services appear to be operating normally, and we are monitoring closely for stability.

Impact:
Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Sep 17, 12:35 EDT
Update - Our team has identified a suspected cause of the login access and is taking steps to remediate the issue.

Impact:
Customers may continue to experience login issues if using URL redirects to access their site(s).
The following services are not affected: Monitoring and Alerting.
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We continue applying mitigation measures and will provide updates on progress.

Sep 17, 12:20 EDT
Identified - Our team has identified a suspected cause of the login access and is taking steps to remediate the issue.

Impact:
Customers may continue to experience login issues if using URL redirects to access their site(s).
The following services are not affected: Monitoring and Alerting.
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

Sep 17, 10:15 EDT
Update - We are currently investigating reports of login issues affecting access to Auvik for its users.

Impact:
Customers may experience the inability to access their sites when using redirects to their site URL.
The following services are not affected: Monitoring and Alerting.

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Sep 17, 10:09 EDT
Investigating - We are currently investigating reports of login issues affecting access to Auvik for its users.

Impact:
Customers may be unable to access their tenants.

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Sep 17, 09:53 EDT