Resolved -
The changes to restore connectivity to affected customers on the EU1 cluster have been completed. The source of the disruption has been resolved, and services have been fully restored.
A Root Cause Analysis (RCA) will follow after a full review has been completed.
Sep 13, 10:28 EDT
Update -
We’ve identified the source of the service disruption with a number of clients connected to the EU1 Cluster and are monitoring the situation. Changes to restore connectivity are nearly complete. We anticipate full restoration of service within the hour. We’ll keep you posted on a resolution.
Sep 13, 08:57 EDT
Monitoring -
We’ve identified the source of the service disruption with a number of clients connected to the EU1 Cluster and are monitoring the situation. We are making changes to restore connectivity as quickly as possible. We’ll keep you posted on a resolution.
Sep 13, 07:55 EDT
Identified -
We’ve identified the source of the service disruption with a number of clients connected to the EU1 Cluster. We are working to restore service as quickly as possible.
Sep 13, 07:17 EDT
Investigating -
We’re experiencing disruption to collector connectivity with a number of clients connected to the EU1 Cluster. We will continue to provide updates as they become available.
Sep 13, 07:15 EDT