All Systems Operational
Network Mgmt Operational
90 days ago
99.63 % uptime
Today
my.auvik.com Operational
90 days ago
99.68 % uptime
Today
us1.my.auvik.com Operational
90 days ago
99.61 % uptime
Today
us2.my.auvik.com Operational
90 days ago
99.68 % uptime
Today
us3.my.auvik.com Operational
90 days ago
99.61 % uptime
Today
us4.my.auvik.com Operational
90 days ago
99.6 % uptime
Today
eu1.my.auvik.com Operational
90 days ago
99.68 % uptime
Today
eu2.my.auvik.com Operational
90 days ago
99.68 % uptime
Today
au1.my.auvik.com Operational
90 days ago
99.61 % uptime
Today
ca1.my.auvik.com Operational
90 days ago
99.61 % uptime
Today
us5.my.auvik.com Operational
90 days ago
99.6 % uptime
Today
Auvik TrafficInsights Operational
90 days ago
99.75 % uptime
Today
Auvik Website (www.auvik.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - We’ve identified the source of the service disruption to IPs associated with devices. The disruption has been resolved, and services have been fully restored.

A Root Cause Analysis (RCA) will follow after a full review.

Mar 15, 20:20 EDT
Update - We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and five sites on US1 are not appearing. The tenants affected on the US1 cluster have had services restored. The tenants on the US5 cluster are having their services systematically restored. The ETA for recovering services to all affected tenants is within the next three hours. We will post when it is completed or if there is any change in outlook.
Mar 15, 16:41 EDT
Update - We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and five sites on US1 are not appearing. We are continuing to restore service as quickly as possible.
Mar 15, 15:09 EDT
Identified - We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and devices on 5 sites on US1 are not appearing . We are working to restore service as quickly as possible.
Mar 15, 14:07 EDT
Investigating - We’re experiencing disruption to IPs associated with devices on the US5 cluster. We will continue to provide updates as they become available.
Mar 15, 13:23 EDT
Mar 14, 2024
Resolved - The service disruption with the clusters and services in production has recovered. Services are working as they should, and the production environment is currently working as expected.

A Root Cause Analysis (RCA) will follow after a full review.

Mar 14, 20:13 EDT
Update - We’ve identified the source of the service disruption and most clusters and services have recovered. We are continuing to monitor the remaining data processing jobs and will provide an update in approximately 1 hour.
Mar 14, 18:55 EDT
Monitoring - We’ve identified the source of the service disruption affecting, but not limited to, Maps, TrafficInsights, Alerts, and product UI across all clusters. We are are continuing to monitoring the system as clusters and services continue to recover. We’ll keep you posted on a resolution.
Mar 14, 17:49 EDT
Update - We’ve identified the source of the service disruption affecting, but not limited to, Maps, TrafficInsights, Alerts, and product UI across all clusters. We are are continuing to work to restore service as quickly as possible.
Mar 14, 17:00 EDT
Identified - We’ve identified the source of the service disruption affecting, but not limited to, Maps, TrafficInsights, Alerts, and product UI. We are working to restore service as quickly as possible.
Mar 14, 15:56 EDT
Update - We are continuing to investigate this issue.
Mar 14, 14:50 EDT
Investigating - We are continuing to investigate. We will continue to provide updates as they become available.
Mar 14, 14:50 EDT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 EDT
Scheduled - Auvik will undergo preventative maintenance. The session will take about one and a half hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.
Mar 13, 15:39 EDT
Mar 12, 2024

No incidents reported.

Mar 11, 2024
Resolved - Delays for alerts for devices and services for customers on the US1 cluster have been resolved. The lag has been removed for alerts, and they are now current. The source of the disruption has been resolved, and services have been fully restored.
Mar 11, 12:33 EDT
Update - We’ve identified the source of alerts for devices and services for customers on the US1 cluster and continue to monitor the situation. Alert lag is steadily decreasing. We expect a resolution in the near term. We’ll keep you posted when resolved.
Mar 11, 11:36 EDT
Monitoring - We’ve identified the source of the service disruption with alerts for devices and services for customers on the US1 cluster and are monitoring the situation. We’ll keep you posted on a resolution.
Mar 11, 10:23 EDT
Identified - We’ve identified the source of the service disruption, with alerts for devices and services for customers on the US1 cluster. We are working to restore service as quickly as possible.
Mar 11, 10:14 EDT
Investigating - We’re experiencing disruption to alerts for devices and services for customers on the US1 cluster. We will continue to provide updates as they become available.
Mar 11, 09:41 EDT
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Postmortem - Read details
Mar 15, 06:35 EDT
Resolved - The network maps issue has been resolved.
Mar 9, 21:21 EST
Update - Most clusters have recovered at this time. We are monitoring the remaining clusters before resolving this incident.
Mar 9, 20:48 EST
Monitoring - We’ve identified the source of the service disruption with network maps. We have restarted clusters and are seeing systems recover. We will continue to monitor the situation until all systems have recovered.
Mar 9, 18:51 EST
Update - We’ve identified the source of the service disruption with network maps. We will be restarting all of our clusters at this time. We will continue to update the status as the system begins to recover from the restart.
Mar 9, 17:08 EST
Update - We’ve identified the source of the service disruption with network maps. We are continuing to restore service as quickly as possible.
Mar 9, 16:03 EST
Identified - We’ve identified the source of the service disruption with network maps. We are working to restore service as quickly as possible.
Mar 9, 13:58 EST
Update - We are continuing to investigate the disruption to network map errors. Customers in CA1 will encounter additional errors for a short period of time as additional troubleshooting is being performed on that cluster. We will continue to provide updates as they become available.
Mar 9, 12:36 EST
Investigating - We’re experiencing disruption to the network map for some customers. Impacted customers may encounter errors loading the map. We will continue to provide updates as they become available.
Mar 9, 11:37 EST
Completed - The scheduled maintenance has been completed.
Mar 9, 10:00 EST
Update - Auvik is currently experiencing a longer than expected maintenance window. We're working to resolve it as quickly as possible.
Mar 9, 08:43 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:00 EST
Scheduled - We will be upgrading the Auvik cloud. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.

If you have any questions, please contact support@auvik.com.

Mar 6, 15:27 EST
Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.

Mar 4, 2024

No incidents reported.