The incident has been fully resolved. Regular service has been restored, and all systems operate as expected.
Impact: Users should no longer experience any issues related to this service disruption. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Service has been fully restored. We apologize for any disruption to our services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation.
Posted Nov 21, 2025 - 14:26 EST
Update
We are aware of an issue where customers can log in successfully but may be unable to view certain data, including maps, inventory, site lists, and a few other areas. Our team has identified the root cause and compiled a fix.
The estimated time to full recovery is approximately 30–60 minutes.
Thank you for your patience.
Posted Nov 21, 2025 - 13:38 EST
Identified
Affected Services: Hierarchy and permissions Cluster(s): All
Our team has identified the root cause of the service disruption and is currently investigating a solution to restore normal service levels.
Impact: While we work on the resolution, users may continue to experience reduced functionality in the product.
Next Steps: Our team is actively working to resolve the issue and will provide updates as progress is made.
Your patience is greatly appreciated, and we regret any inconvenience you may have experienced.