Affected Services: Access to part of the UI Cluster(s): US3
Description: The performance issue affecting access to the UI has been fully resolved, and normal operations have resumed. All systems are functioning as expected.
Impact: Users should no longer experience any performance-related issues.
Next Steps: Service has been restored. We apologize for the disruption and appreciate your continued patience. If you continue to experience issues, please contact our support team.
Posted Jul 03, 2025 - 14:44 EDT
Monitoring
User Affected Services: Access to part of the UI Cluster(s): US3
Description: Our team has implemented a fix for the performance issues affecting the User interface. We monitor the system to ensure stability and confirm that performance remains at expected levels.
Impact: System performance should be restored to normal. We will continue to monitor for any irregularities. Services [services not affected] are not impacted.
Next Steps: A final update will be provided once we confirm the issue is resolved.
We appreciate your patience as we work through this issue.
Posted Jul 03, 2025 - 14:25 EDT
Identified
Affected Services: Access to part of the UI Service not impacted: Monitoring and alerting functionality
Description: We are currently experiencing degraded performance with access to the user Interface, and are currently investigating a solution to restore normal service levels.
Impact: While we work on the resolution, users may continue to experience interruptions in the User interface.
Next Steps: We will provide updates as the situation progresses.
Your patience is greatly appreciated, and we regret any inconvenience you may be experiencing.
Posted Jul 03, 2025 - 13:35 EDT
Investigating
Affected Services: Access to part of the UI Service not impacted: Monitoring and alerting functionality
Description: We are currently experiencing degraded performance with access to the user Interface. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact: Users may experience issues with their user interface.
Next Steps: We will update this information as more details become available.
Thank you for your patience as we work to restore full functionality.
Posted Jul 03, 2025 - 13:14 EDT
This incident affected: Network Mgmt (us3.my.auvik.com).